Setting my sights on the future: My experience with Warby Parker

I had looked at Warby Parker frames online before and they also came highly recommended by my co-worker Kate. Their prices also seemed REALLY reasonable. So I decided to visit their store in Glendale, CA.

Let me start of by saying that my vision is pretty bad. I wear glasses every waking hour…unless I happen to be wearing contacts or taking a photo. So you’d think that I would have put a lot of thought into an accessory that I’m wearing constantly… you’d be wrong.

I have been putting off getting a new pair of glasses, literally (this is not an over exaggeration) 3-4 years. My last 2 visits to the optometrist have been shitty.  I had to separate doctors that were rude and left me feeling pretty crappy.

I literally didn’t like my glasses from the moment I picked them up with my prior optometrist. I was trying to get something, “different” but somehow I picked a frame that did not go with my personality/style. For the next 3-4 years I had glasses I literally hated, this didn’t make me feel good in any regard. Maybe I picked them in a hurry because I just wanted to get it over with?

 

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So alas, every year would pass and every month I’d say, “I’ll do it next month, I’ll make an appointment next week” and time would pass and I still wouldn’t do it. But then, 2019 rolled around and I’m REALLY trying to make some changes in how I feel about myself. And this terrible accessory/necessity on my face did NOT fit that bill.

So a few weeks ago, I was sitting at my desk and I said, “F*ck it” and I picked an optometrist simply based on them taking my insurance and being 1 mile from my work. I am happy to say that my experience with this doctor was GREAT. She was super nice and even explained why the visits can be difficult for me. Because my vision is pretty bad it’s hard for me to decipher the nuances when they are trying to pinpoint the prescription. The, “Is 1 or 2 better?” part. That other doctor I went to just made me feel inept because it wasn’t easy for me.

SO, battle 1 was complete. But now onto the war…finding glasses I actually LIKED.

I had looked at Warby Parker frames online before and they also came highly recommended by my co-worker Kate. Their prices also seemed REALLY reasonable. So I decided to visit their store in Glendale, CA.

I found two frames I loved at a base price of $95. Hallie and Oliver were the two designs I settled on. I have NEVER owned two pairs of glasses at the same time but if I was really got to look at this as an extension of my style..then I needed options!

The “Oliver” frame is a smaller frame with a low bridge fit (it does come in regular too) and even though polycarbonate lenses come standard with Warby Parker, because of my high prescription, I had to opt for “high index lenses”. This was basically to insure that the lense wouldn’t be thick and stick out of the frame a ton. That was only $30 extra.

The “Hallie” frame I picked was much larger however, so even a high index lens wouldn’t have been enough to keep the frame thin. So I had to get a “Ultra high index” lenses. That added an additional $130 to the base price. This really gave me pause, especially because you only need one pair of glasses. But I really am set on feeling better in my lenses and less stuck, so I bit the bullet and bought the Hallie frames as well.

This is where things…get a little strange and where my Warby Parker experience took a little dip.

So I pick the glasses, they do all the measurements I pay for them and walk out the store. Super excited that I FINALLY did this! They send all their glasses in the mail, so I didn’t even have to worry about coming back to pick them up. They took all my info including my email and phone number. (Remember that for later.)

We were sitting next door having dinner at Shake Shack and I looked at the account of the card I used because it happened to be a new card. There was no charge, not even an attempt at a charge or a verification of the card. I thought it was strange but shrugged it off, at my job we wait to charge CC’s until a certain point in the day. SO, I thought maybe Warby Parker had a similar system. I happily ate my chicken shack and didn’t worry about it.

SO, we go to Target after and at some point I look at my email and I have an email from the Warby Parker store saying that my card was declined…huh? It’s literally a brand new card. They had already closed at that point but said that I could call tomorrow and give them a new card. I said ok, but I was still bummed, I thought this task was FINISHED.

So the next morning I look and the store opens at 11am. So at 11:15 I’m calling the number that is given for the Glendale store. Only..it sends me to corporate. There is NO way for anyone to call the actual store. Whomp whomp.

Oh, with my email they said they made me an account. And I had even logged into that account when I was sitting in Shake Shack. So, the guy I get on the customer service line asks me for my account email and I give it to him. Then he says, “There is no transaction on here do you have another email?” I said, “No, that’s the one I gave”

Guys my transaction DISAPPEARED into thin air. This lovely man even went transaction by transaction at the store and couldn’t find it. He found the prescription they had entered on my account..but NOTHING else. So poof, my order was gone.

Luckily the lady who had emailed me from the store had mentioned the style names in said email, because I would have NEVER remembered which ones I picked. After like 20 minute search the guy said we could just place the order again on the phone. So we did just that and he was even nice enough to give me a $30 credit for the wackiness.

I know a lot about CC transactions and charging CC’s because that’s what I do all day at work. Guys, that transaction, for some reason was never entered. My card was also never charged initially, because if it had been and had ACTUALLY declined the transaction would have still existed. There was nothing wrong with my card, they lost the transaction somehow at the store and then blamed me. (??) If the order would have went through they would have had my number to call me too.

Ok, so back to the phone order. I get the email confirming my order with an ACTUAL order number (didn’t get that before either) and then to my horror I realize the guy selected the wrong style of frame!

Warby Parker has a HALEY and a HALLIE frame. So when I said Hallie he selected Haley. I even told him the frames I wanted were blue! DOH. So I had to call Warby Parker right back, again, and get them switched.

Finally after the second call..the order was placed! *does happy dance*

I placed the phone order on Super Bowl Sunday February 3rd and I recieved my glasses this past Tuesday on February 19th. They said the longest they’d take would be delivery on the 22nd, so I was ok with that.

 

So how do I like them? I have to say, I love them!! Through all the hoops it was so worth it to finally do this for myself! This is a very strange form of self-care and I am so here for it! I no longer groan when I see my glasses and I would happily give my old pair a viking funeral.

 

So through all that, how do I feel about Warby Parker?

Even though I hit some strange bumps in the road both of the customer service members I spoke to were AMAZING. They were so sweet and very apologetic. I have a feeling this isn’t a common occurrence and more then likely you wouldn’t have to deal with that hoopla if you went to a Warby Parker store. I’ll go out on a limb and say I was the exception not the rule.

The only other thing that kind of sucks about getting them in the mail is that if they need to be adjusted, and mine do, you either have to take them back to the store or another place that sells glasses that’ll adjust them for you.

With all that said I would totally buy glasses from Warby Parker again. I think their frames are stylish and super affordable. Especially if your prescription isn’t as strong as mine, they’re really inexpensive too! I can’t wait until my Haliee’s are adjusted so I can wear them! But my Oliver’s have been awesome too.