Setting my sights on the future: My experience with Warby Parker

I had looked at Warby Parker frames online before and they also came highly recommended by my co-worker Kate. Their prices also seemed REALLY reasonable. So I decided to visit their store in Glendale, CA.

Let me start of by saying that my vision is pretty bad. I wear glasses every waking hour…unless I happen to be wearing contacts or taking a photo. So you’d think that I would have put a lot of thought into an accessory that I’m wearing constantly… you’d be wrong.

I have been putting off getting a new pair of glasses, literally (this is not an over exaggeration) 3-4 years. My last 2 visits to the optometrist have been shitty.  I had to separate doctors that were rude and left me feeling pretty crappy.

I literally didn’t like my glasses from the moment I picked them up with my prior optometrist. I was trying to get something, “different” but somehow I picked a frame that did not go with my personality/style. For the next 3-4 years I had glasses I literally hated, this didn’t make me feel good in any regard. Maybe I picked them in a hurry because I just wanted to get it over with?

 

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So alas, every year would pass and every month I’d say, “I’ll do it next month, I’ll make an appointment next week” and time would pass and I still wouldn’t do it. But then, 2019 rolled around and I’m REALLY trying to make some changes in how I feel about myself. And this terrible accessory/necessity on my face did NOT fit that bill.

So a few weeks ago, I was sitting at my desk and I said, “F*ck it” and I picked an optometrist simply based on them taking my insurance and being 1 mile from my work. I am happy to say that my experience with this doctor was GREAT. She was super nice and even explained why the visits can be difficult for me. Because my vision is pretty bad it’s hard for me to decipher the nuances when they are trying to pinpoint the prescription. The, “Is 1 or 2 better?” part. That other doctor I went to just made me feel inept because it wasn’t easy for me.

SO, battle 1 was complete. But now onto the war…finding glasses I actually LIKED.

I had looked at Warby Parker frames online before and they also came highly recommended by my co-worker Kate. Their prices also seemed REALLY reasonable. So I decided to visit their store in Glendale, CA.

I found two frames I loved at a base price of $95. Hallie and Oliver were the two designs I settled on. I have NEVER owned two pairs of glasses at the same time but if I was really got to look at this as an extension of my style..then I needed options!

The “Oliver” frame is a smaller frame with a low bridge fit (it does come in regular too) and even though polycarbonate lenses come standard with Warby Parker, because of my high prescription, I had to opt for “high index lenses”. This was basically to insure that the lense wouldn’t be thick and stick out of the frame a ton. That was only $30 extra.

The “Hallie” frame I picked was much larger however, so even a high index lens wouldn’t have been enough to keep the frame thin. So I had to get a “Ultra high index” lenses. That added an additional $130 to the base price. This really gave me pause, especially because you only need one pair of glasses. But I really am set on feeling better in my lenses and less stuck, so I bit the bullet and bought the Hallie frames as well.

This is where things…get a little strange and where my Warby Parker experience took a little dip.

So I pick the glasses, they do all the measurements I pay for them and walk out the store. Super excited that I FINALLY did this! They send all their glasses in the mail, so I didn’t even have to worry about coming back to pick them up. They took all my info including my email and phone number. (Remember that for later.)

We were sitting next door having dinner at Shake Shack and I looked at the account of the card I used because it happened to be a new card. There was no charge, not even an attempt at a charge or a verification of the card. I thought it was strange but shrugged it off, at my job we wait to charge CC’s until a certain point in the day. SO, I thought maybe Warby Parker had a similar system. I happily ate my chicken shack and didn’t worry about it.

SO, we go to Target after and at some point I look at my email and I have an email from the Warby Parker store saying that my card was declined…huh? It’s literally a brand new card. They had already closed at that point but said that I could call tomorrow and give them a new card. I said ok, but I was still bummed, I thought this task was FINISHED.

So the next morning I look and the store opens at 11am. So at 11:15 I’m calling the number that is given for the Glendale store. Only..it sends me to corporate. There is NO way for anyone to call the actual store. Whomp whomp.

Oh, with my email they said they made me an account. And I had even logged into that account when I was sitting in Shake Shack. So, the guy I get on the customer service line asks me for my account email and I give it to him. Then he says, “There is no transaction on here do you have another email?” I said, “No, that’s the one I gave”

Guys my transaction DISAPPEARED into thin air. This lovely man even went transaction by transaction at the store and couldn’t find it. He found the prescription they had entered on my account..but NOTHING else. So poof, my order was gone.

Luckily the lady who had emailed me from the store had mentioned the style names in said email, because I would have NEVER remembered which ones I picked. After like 20 minute search the guy said we could just place the order again on the phone. So we did just that and he was even nice enough to give me a $30 credit for the wackiness.

I know a lot about CC transactions and charging CC’s because that’s what I do all day at work. Guys, that transaction, for some reason was never entered. My card was also never charged initially, because if it had been and had ACTUALLY declined the transaction would have still existed. There was nothing wrong with my card, they lost the transaction somehow at the store and then blamed me. (??) If the order would have went through they would have had my number to call me too.

Ok, so back to the phone order. I get the email confirming my order with an ACTUAL order number (didn’t get that before either) and then to my horror I realize the guy selected the wrong style of frame!

Warby Parker has a HALEY and a HALLIE frame. So when I said Hallie he selected Haley. I even told him the frames I wanted were blue! DOH. So I had to call Warby Parker right back, again, and get them switched.

Finally after the second call..the order was placed! *does happy dance*

I placed the phone order on Super Bowl Sunday February 3rd and I recieved my glasses this past Tuesday on February 19th. They said the longest they’d take would be delivery on the 22nd, so I was ok with that.

 

So how do I like them? I have to say, I love them!! Through all the hoops it was so worth it to finally do this for myself! This is a very strange form of self-care and I am so here for it! I no longer groan when I see my glasses and I would happily give my old pair a viking funeral.

 

So through all that, how do I feel about Warby Parker?

Even though I hit some strange bumps in the road both of the customer service members I spoke to were AMAZING. They were so sweet and very apologetic. I have a feeling this isn’t a common occurrence and more then likely you wouldn’t have to deal with that hoopla if you went to a Warby Parker store. I’ll go out on a limb and say I was the exception not the rule.

The only other thing that kind of sucks about getting them in the mail is that if they need to be adjusted, and mine do, you either have to take them back to the store or another place that sells glasses that’ll adjust them for you.

With all that said I would totally buy glasses from Warby Parker again. I think their frames are stylish and super affordable. Especially if your prescription isn’t as strong as mine, they’re really inexpensive too! I can’t wait until my Haliee’s are adjusted so I can wear them! But my Oliver’s have been awesome too.

Breaking up with my Clarisonic

A brief history of my skin: I had really bad skin in H.S. and even after. Once I got out of the bad relationship I was in (and stopped using MAC face makeup) my skin pretty much cleared in my mid 20’s. I hadn’t had any issues with my face since, until about 7-8 months ago. I also have eczema and take an allergy pill and moisturize my skin everyday in the shower.

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I DON’T KNOW JACK ABOUT SKINCARE. I used my Clarisonic once a day, used a moisturizer with SPF in the morning and some concealer here and there. That was my daily routine for about 5 years. The products really didn’t change and the Clarisonic was a constant.

I’m pretty sure at this point everyone knows what a Clarisonic is, but just incase you don’t… I loved mine and used it religiously 1x a day. One time it died right before I was going to Hawaii and I rushed to order another one because I couldn’t IMAGINE not having it on my vacation! I imagined a face full of zits on the beaches of Maui.

Late last year I was going through a lot of stress at work and home, then I moved and added MORE stress. Suddenly my relatively calm skin was like a war zone. These weren’t cute little whiteheads, these were massive, disgusting straight up ZITS. And I was HORRIFIED. I’m 35, not 14, wtf was going on with my face?!

I tried switching long time products like my SPF moisturizer…it got worse! I changed my makeup, my face wash, nothing helped. One time  I was in tears because my boyfriend and I were going to the gym and I had to pull my hair back and show my skin. I didn’t want to go to to the gym, I did, but I felt hideous and horrible. Same thing at work and I work with so many people that have flawless skin! (You notice it more when yours looks like shit.) I kept trying everything taking my nightly shower earlier, switching my laundry detergent, not drinking anything but water. Nothing really helped. It felt so hopeless, it’s like my own face had turned against me.

I brought this up to my co-worker Kate one day, because she had talked about being a skincare junkie. Then I mentioned that I had talked to Kate about skincare to my other co-worker in MN, Erin, and low and behold I apparently work with 2 major skincare mavens! And I had no idea!

We started our own private Slack convo and they divulged their routines and favorite products. When I told them my tiny routine they both said the same thing, ditch the Clarisonic .

*HORRIFIED GASP*

“But…but..I’ve used it for years and it’s been fine. That can’t be it, its just stress…probably right?”

*Sheepishly* Right?

“You are probably over-exfoliating…stop using it and see what happens” was their consensus.

I was so desperate…that I went out and bought $40 of products they recommended and…ditched the Clarisonic.

Low and behold guys, it got better, especially on my cheeks. It still is happening under my chin here and there, but everyone I talk to agrees that that area of your face IS hormonal and stress affected.

My routine is now:
Morning – Cosrx low ph cleanser, Origins spf moisturizer, Origins eye cream
Night: Cosrx low ph cleanser,  The Ordinary Squalane, Origins eye cream
If I do my makeup I put on The Ordinary Squalane as a primer

I am slowly going to try to switch the ELTA SPF and another (tbd) moisturizer for the Origins because I don’t love the tint it has. I am also going to introduce The Ordinary Niacinamide at night.

The Ordinary Marula oil is supposed to be amazing but I went for the Squalane first because I read that it was good for oily skin. And I’m proud to say that Erin and Kate have both tried the Squalane because of me.

BTW, don’t ask me to pronounce Squalane because I still don’t know how to say it.

I thought my skin was looking way better, but the proof is in the pudding. When i did my makeup the past 2 weekends I barely had to do ANY spot cover up. And my niece complimented my skin on Sunday which almost made me cry. Like, I had been so miserable for months and now I feel like it’s getting better. Still not perfect under the chin, but way way better on my actual face.

I still miss my Clarisonic though, and I don’t blame it for breaking me out. I asked Erin and Kate why it turned on me and they said it’s probably just the fact that skin changes with age…and my skin became more sensitive to it. Yay aging! (eyeroll)

I still don’t know crap about skincare. But I will say that if something similar happens to you it could be a product/tool that you have been using all along. Though, I think we all tend to blame new products in our ecosystem first. Don’t be afraid to question products and tools you’ve loved all along.

I will keep you updated here and there as I move along with my skincare journey. I don’t know if I’ll ever ben on Erin or Kate’s level of comprehensive skincare knowledge. But I just know I am SO thankful to them for helping me figure out at least some of my skin issues!